Chatbot for automation

A chatbot is a type of program that can engage in conversation with humans. The conversion can be held either via text or voice. There are chatbots of varying complexity: there are basic chatbots that can only work with a limited set of human responses and there are A.I. chatbots powered by machine learning and NLP algorithms that can maintain a complex real-life-like conversation.

Chatbots can be programmed to tackle a wide range of business tasks: user support, user and staff training, data gathering, surveying, and so on.

Who benefits from chatbot automation.

• Marketing. Chatbot technology with RPA can deliver a positive customer experience. At the same time, conversational AI provides data analytics to more easily create targeted marketing,
• Sales. RPA with machine learning and NLP can convert inquiries from web, messenger, or SMS by providing detailed product information to customers. As a result, they can check availability, process the order and payment.
• Human Resources. Internal chatbots can help employees request PTO and vacation requests, review routine documentation about their employment status, or check their benefits information.

Here are the benefits that make A.I. chatbots an invaluable tool for any modern digital business:

- Reduce response times. Addressing users’ problems timely is the best way to keep them happy. But not every business has a large and dedicated support team. Often it’s just a few people who are usually tied up with other customers. Chatbots can consult users and even solve the majority of inquiries while your human specialists are busy.

- Chatbots also help you manage unplanned spikes of user inquiries such as when your service is not working or when your marketing campaigns go viral.

- Improve conversion rates.  A chatbot can boost your conversion rates by initiating the first contact and gathering contact info so that your sales specialists can reach prospects later.

- Reach the global market. Most online businesses, especially SaaS services, are global and can attract a target audience all over the world. But time zone differences between your team and customers can limit your ability to interact with people from other countries.

- Chatbots can help your company to function even during the “non-work” hours.

- Break silos between various departments. There’s always a communication gap between various departments in a company, but it’s prominent when specialists from different teams (support, marketing, Q&A) communicate with the same user, especially when these conversations are isolated.

Our company is engaged in chatbots for various areas: the sale of goods and services, medicine, education, logistics, sports events and many others. Chatbots are built using NLP and AI mechanisms, which allows for flexibility and the ability to use at a level very close to live communication.

We are ready to apply the expertise of our team to create a chat-bot for your company.

Send a request using button below for a free consulting session with a specialist.

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